Audi Finance and Volkswagen Finance, the automotive captive finance company of the Audi, Ducati, and Volkswagen brands in Canada, and Lexop, a self-serve facilitation software that optimizes the repayment journey for Customers, have entered into a partnership to digitize their collections activities.
Past-due Customers will receive automated emails that link to an intuitive self-serve payment portal, allowing them the freedom and flexibility to create their repayment plan from the device of their choice. Lexop’s approach is proven to grow conversion rates by making the repayment experience more accessible.
“Lexop is well-positioned to support our organization’s Customer-Centric approach and leverage the most modern technologies on the market,” says John De Rosa, Manager, Account Services at Audi Finance and Volkswagen Finance.
“We are excited to be partnering with Audi Finance and Volkswagen Finance. Together, we will drive stakeholder interest and show Customers the value in having a smooth journey to stay current in their payments,” says Amir Tajkarimi, CEO of Lexop. “We will help them bring an optimized service to their customers and create stronger relationships while reducing the time and resources needed to afford the desired success.”News Source: Businesswire